For an American multinational service organization developed a strategic human resources concept including a comprehensive approach to their strategic human resources management and planning.
- For the Canadian operations of a major (global) pharmaceutical company, conducted an extensive organizational and operational processes assessment and redesign which was based on a launch for 5 new cancer drugs and different indications of other existing cancer drugs.
- For mid-sized national insurance and financial services firm, supported the development and deployment of CRM business processes and its iteration with product development and sales forces operations.
- Supported the business process redesign of the Claims and Specialized services operations of a major Ontario crown corporation focused on workplace safety and insurance.
For the development and deployment of Knowledge Management and Learning practices in a major Ontario crown corporation, undertook extensive operational review of all core business processes and designed and implemented new knowledge and learning processes, measurement system, and people requirements.