Designed the focus and the accountabilities of corporate, business units and local level operations, after a merger and acquisition, of one of the largest gold mining corporations in the world.
- For a major Ontario crown corporation, provided the support to design the operation and the structure of the Technology Services Area, which focused on creating a new integrated organization for over 400 staff with the option of outsourcing part of the functions and services.
- For a mid-sized insurance and financial services business, restructured the entire corporate and operational units functions, including the design of the structure and deployment of the sales forces across Canada.
- Supported the design of the corporate and operational unit functions and departments of a multi-province based lottery and gaming services provider.
- For a small national travel insurance service provider, supported the assessment and redesign of the operational functions and service delivery.
For a provincially-based mid-sized banking and financial services firm, assessed and redesigned the branch operations structure and all customer-facing services, as well as their back-office support functions and services.